Privacy Policy

Manila Hyper is committed to protecting the privacy and confidentiality of customer information collected through its website and related services.
This Privacy Policy explains what information is collected, how it is used, how it is protected, and the choices customers have regarding their personal data.

Information collected
Manila Hyper may collect the following types of information when customers browse the website, create an account, or place an order:
• Basic identification details such as name, mobile number, email address, and delivery address.
• Order related information including items purchased, order value, payment method, and delivery preferences.
• Optional information that customers choose to provide, such as feedback, inquiries, or responses to surveys and promotions.

Use of information
Customer information is used for the following purposes:
• To process and deliver orders, including confirming orders, arranging delivery, and providing updates or notifications.
• To manage customer accounts, including login access, order history, preferences, and saved addresses.
• To communicate with customers about their orders, service updates, promotions, and important notices related to the website or policies.
• To analyze website usage and improve the quality, layout, and content of the online store, as well as to enhance security and prevent misuse.

Sharing of information
Manila Hyper does not sell or rent customer personal data to third parties.
Customer information may be shared only with trusted service providers who assist in operating the business, such as payment processors, delivery partners, IT support, and marketing platforms, and solely for the purposes described in this policy.
These service providers are required to protect the confidentiality and security of the information and to use it only in accordance with Manila Hyper’s instructions and applicable laws.
Customer information may also be disclosed if required by law, regulation, court order, or government authority, or when necessary to protect the rights, property, or safety of Manila Hyper, its customers, or the public.

Data security and retention
Manila Hyper applies reasonable technical and organizational measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction.
Examples of such measures may include secure servers, restricted access to personal data, encryption of sensitive information during transmission, and regular monitoring for potential vulnerabilities.
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.
When data is no longer required, it is securely deleted or anonymized in accordance with internal policies and applicable legal requirements.

Customer rights
Subject to applicable laws, customers may have the right to request access to the personal data held about them, to correct inaccurate information, or to request deletion or restriction of processing in certain circumstances.
Customers who wish to exercise these rights or have questions about how their data is handled can contact Manila Hyper through the contact details provided on the website.

Cookies and tracking technologies
The Manila Hyper website may use cookies and similar technologies to remember customer preferences, improve navigation, and analyze how visitors interact with the site.
Customers can manage cookie settings through their browser; however, disabling certain cookies may affect the functionality or performance of the website.

Updates to this policy
Manila Hyper may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
Any updates will be posted on the website with the revised date, and continued use of the services after such changes indicates acceptance of the updated policy.